At Nexoraverse, we strive to provide high-quality AI solutions and agentic automation services. This Refund Policy outlines the conditions under which refunds may be granted for our various service offerings.
For subscription-based models, refunds are generally not provided for partially used periods. However, users can cancel their subscriptions at any time, and the cancellation will take effect at the end of the current billing cycle.
Refunds for custom project developments are handled on a case-by-case basis as per the project agreement. Typically, once a milestone is approved and payment is processed, that portion is non-refundable.
If you experience significant technical issues with our platform that prevent you from using the services as intended, please contact our support team. If we are unable to resolve the issue within a reasonable timeframe, a pro-rata refund may be issued.
To request a refund, please send an email to our support team with your account details, the service purchased, and the reason for the refund request. We will review your request and respond within 5-7 business days.